Reflection time & return
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason (this does not apply to custom orders).
After cancellation you have another 14 days to return your product. You will then be credited the full order amount. Only the costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via firstname.lastname@example.org. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.a
Please handle the product with care and make sure that it is well packed when returning.
Do you want to exchange your product? That's no problem at all. You can contact email@example.com for this. You do, however, bear the costs for returning the product.